RR Donnelley Global Turnkey Solutions ensures that it delivers service level excellence to every customer by utilizing a proven account management process which:

• Focuses on Continuous Improvement
• Draws on our knowledge of all supply chain management related processes, such as materials planning, procurement, production, delivery and order processing; to deliver savings and improvements
• Has senior management representation and clear escalation
• Leverages innovative ideas from across multiple industry sectors; for example, some of our technology clients are supply chain leaders and some of our medical device customers require robust regulatory solutions and the use of advanced product track and trace strategies

RR Donnelley Global Turnkey Solutions Account Management teams are empowered to resolve issues and concerns. Our policy is to resolve operational issues at the lowest practicable level that is appropriate with the severity of the situation.

We believe that Account Management should also add strategic value to our customers. We continually look at ways in which we can add value, for example, adapting a process to improve productivity or introducing new materials management strategies to help our clients improve customer satisfaction or gain market share. Our Account Managers work collaboratively with our customers to ensure a good balance of day-to-day operational optimization with longer term innovation and strategic improvement.