RR Donnelley Global Turnkey Solutions uses the principles of ISO 9001:2008 to manage quality processes and for the development, implementation and maintenance of an effective quality management system (QMS).

Each of our site’s quality management systems (QMS) is designed to maintain it’s effectiveness by measuring and monitoring key performance indicators and continuously assessing its compliance to requirements while addressing the needs of internal and external customers including regulatory agents and notified bodies.

We provide quality products and services that enable customers’ revenue generation, communications, transactions, compliance, marketing, and other vital activities and processes.

We are committed to delivering quality that delights our customers, helps to increase shareholder value, and that reflects the training, dedication, experience and craftsmanship of our employees.

Our objective and expectation is to provide defect-free products and services. Policies, processes, and systems of accountability shall be designed to support an error-free environment. Each facility and functional discipline plans, develops, and implements a quality management system that embraces these principles.

Quality Principles

Our quality processes can and shall be continuously improved while maintaining effectiveness of our quality management systems. This is achieved through the identification, measurement, and reporting of key and actionable elements of performance. Feedback from customers, employees, suppliers and other constituencies provides valuable data that is analyzed and used to enhance our quality processes.

Clearly defined and documented objectives support effective application and continual improvement of quality. Regular and effective communication regarding quality processes and performance is vital to continue a culture of quality excellence.